I'm Razvan Negrila.

Deliver expert-level technical support focused on diagnosing intricate issues related to Windows updates and devising forward-thinking solutions to optimize update performance and reliability. Guide and mentor junior engineers through troubleshooting and deployment best practices, and conduct targeted training sessions to strengthen technical expertise within the team.

Investigated customer-reported Windows update issues, identified effective solutions leveraging available tools and resources, and improved the efficiency and stability of Windows update deployment processes. Pursued ongoing technical development, worked closely with senior engineers to refine troubleshooting strategies, and actively shared insights and best practices within the support team.

Ensured the implementation of Level 1 Permanent Controls for Global Technology Services. Managed access rights, updated control plans, conducted quality assurance on evaluations, and provided analytical support to Operational Risk Managers.

Provided remote technical support to clients, resolving software and hardware issues and troubleshooting network problems. Assisted with ticket management, escalations, and collaborated with team members to deliver effective solutions.

Ensured efficient spare parts shipments and maintained high-quality customer service. Acted as the liaison between international clients and central warehouses in France. Managed sales administration tasks such as order placement, dispatch monitoring, invoicing, and customs operations. Utilized tools like Spotfire for analysis and reporting to optimize logistics flows and procedures.

Led a team of Client Advisors, overseeing project management and resource allocation. Prepared daily and monthly reports for clients, participated in conferences, and facilitated trainings and coaching sessions. Conducted recruitment assessments and implemented strategies to improve project results.

Assisted advisors in developing growth plans alongside team leaders. Supported team objectives through training, individual coaching, and qualitative analysis. Handled cases to enhance productivity across projects, providing ideas for procedural improvements and organizational efficiency.

Provided commercial assistance in online hotel reservations for customers worldwide via email and phone. Resolved inquiries and issues, ensuring customer satisfaction in the tourism sector.

Offered technical and commercial support in the telecom field to French customers through email, chat, instant messaging, and calls. Addressed customer needs effectively, enhancing client engagement and service quality.