I'm Razvan Negrila.

Provide expert technical support by analyzing complex customer incidents and developing innovative solutions to enhance system functionality. Mentor junior engineers, deliver educational sessions, and actively participate in initiatives like academic projects and conferences.

Analyzed customer-reported incidents, identified solutions within available resources, and optimized software performance. Engaged in professional development, collaborated with senior colleagues, and contributed to knowledge sharing within the team.

Ensured the implementation of Level 1 Permanent Controls for Global Technology Services. Managed access rights, updated control plans, conducted quality assurance on evaluations, and provided analytical support to Operational Risk Managers.

Provided remote technical support to clients, resolving software and hardware issues and troubleshooting network problems. Assisted with ticket management, escalations, and collaborated with team members to deliver effective solutions.

Ensured efficient spare parts shipments and maintained high-quality customer service. Acted as the liaison between international clients and central warehouses in France. Managed sales administration tasks such as order placement, dispatch monitoring, invoicing, and customs operations. Utilized tools like Spotfire for analysis and reporting to optimize logistics flows and procedures.

Led a team of Client Advisors, overseeing project management and resource allocation. Prepared daily and monthly reports for clients, participated in conferences, and facilitated trainings and coaching sessions. Conducted recruitment assessments and implemented strategies to improve project results.

Assisted advisors in developing growth plans alongside team leaders. Supported team objectives through training, individual coaching, and qualitative analysis. Handled cases to enhance productivity across projects, providing ideas for procedural improvements and organizational efficiency.

Provided commercial assistance in online hotel reservations for customers worldwide via email and phone. Resolved inquiries and issues, ensuring customer satisfaction in the tourism sector.

Offered technical and commercial support in the telecom field to French customers through email, chat, instant messaging, and calls. Addressed customer needs effectively, enhancing client engagement and service quality.